Privacy Policy — Elusion Festival

Last updated: 2 September 2026

1. Who We Are

Elusion Events ("we", "us", or "our") organises Elusion Festival — Whispers of Valhalla. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit https://elusionevents.com or purchase tickets to our events.

For data-protection questions, contact us at info@elusionevents.com.

2. What Data We Collect

We may collect the following types of information:

Contact details — name, email address, phone number, billing address.
Ticket information — purchase history, ticket type, order ID, and event attendance.
Payment data — processed securely by our payment and ticketing partners; we do not store full card details.
Technical data — IP address, browser type, device information, cookies, and usage data from our website.
Marketing preferences — whether you have opted in or out of newsletters and promotional messages.

3. How We Use Your Data

We use your data to:

Process ticket orders and grant access to the festival.
Send essential order confirmations and event updates.
Provide customer support before, during, and after the event.
Send marketing emails, artist announcements, and partner offers — only if you have opted in.
Improve our website and understand visitor behaviour.
Comply with legal and safety obligations.

4. Cookies and Tracking

Our website uses cookies and similar technologies to improve your browsing experience, analyse traffic, and support advertising and analytics partners such as Meta and Google. You can manage or disable cookies through your browser settings.

By continuing to use our website, you consent to our use of cookies in accordance with this policy, unless you adjust your browser settings to refuse them.

5. Sharing Your Data

We do not sell your personal data. We only share it with trusted service providers who help us run the festival and website, such as:

Ticketing platforms and payment processors.
Email and marketing service providers.
Analytics and advertising platforms.
Legal authorities when required by law.

All third-party providers are contractually bound to keep your data secure and use it only for the agreed purposes.

6. Your Rights

Depending on your location, you may have the right to:

Access the personal data we hold about you.
Correct inaccurate or incomplete data.
Request deletion of your personal data.
Object to or restrict certain processing.
Withdraw consent for marketing at any time.
Lodge a complaint with your local data protection authority.

To exercise any of these rights, email us at info@elusionevents.com.

7. Data Retention

We keep your personal data only for as long as necessary to fulfil the purposes described in this policy — typically for the duration of the ticket purchase cycle, any legal retention period, and a reasonable time afterwards for customer support and dispute resolution.

8. Security

We take appropriate technical and organisational measures to protect your data from loss, misuse, unauthorised access, or disclosure. However, no internet-based service can be 100% secure, and we cannot guarantee absolute security.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page, together with the date of the last update.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us:

Elusion Events
Email: info@elusionevents.com
Website: https://elusionevents.com